Effective Date: 16 April 2025

SMS Mining Services (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, store, and use personal information in accordance with the Australian Privacy Principles (APPs) and relevant legislation.

1. Who we are

Our website address is: https://smsmining.com.au

For any privacy-related questions or concerns, please contact us using the details listed at the bottom of this page.

2. What personal data we collect

Contact forms

We collect your name, email address, company name, and phone number when you submit an enquiry through our website forms. This information is used to respond to your enquiry and may be retained for record-keeping purposes. It will not be used for marketing unless you have explicitly opted in.

Comments

If comments are enabled, we collect the information entered into the comments form, along with your IP address and browser user agent to assist in spam detection. An anonymised string (hash) created from your email address may be provided to the Gravatar service. You can read their privacy policy at: https://automattic.com/privacy

Media uploads

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS), as visitors to the site may be able to extract this data.

Cookies

If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. We also use cookies to manage login sessions and editor access. These cookies do not contain personal information unless you have provided it.

Analytics

We use Google Analytics to monitor anonymous usage data. This helps us understand how the site is being used. Google Analytics does not identify individual users. You can opt out via your browser settings or using Google’s opt-out browser add-on.

Embedded content

Some pages on this site may include embedded content (e.g. videos, maps). Embedded content from other websites behaves in the same way as if you had visited the source site. These sites may collect data, use cookies, and monitor your interactions.

3. Who we share your data with

We do not share your personal information with third parties unless it is required by law or necessary to deliver our services (for example, routing form submissions via email). Visitor comments or enquiries may be checked through automated spam detection systems.

4. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. If you submit a form, we may retain your details securely for service delivery and legal compliance purposes.

5. What rights you have over your data

You can request a copy of the personal data we hold about you or request its deletion. This does not include data we are obliged to keep for administrative, legal, or security purposes. Please contact us using the details below to make such a request.

6. Where your data is sent

Visitor data may be processed through third-party services (such as email routing or spam detection). Data is stored on secure servers located in Australia or in international data centres that comply with recognised privacy and security standards.

7. How we protect your data

Our website runs on WordPress and Elementor. We apply standard industry security measures including HTTPS encryption, restricted admin access, and regular updates to WordPress core, themes, and plugins. Additional security plugins are used to help safeguard your data.

8. What data breach procedures we have in place

In the event of a data breach, we follow internal response procedures which include administrative alerts, secure backups, and user notifications where required by law.

9. Contact Information

SMS Mining Services
Perth Head Office
160 Adelaide Street
High Wycombe WA 6057
Phone: (08) 9277 5177
Email: info@smsmining.com.au

Kalgoorlie Workshop
17-21 Kinclaven Way
West Kalgoorlie WA 6430
Phone: (08) 9022 9666

10. Updates to this policy

We may update this policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be published on this page with the effective date revised accordingly.